Booking & Payment
1. How do I book a tour with you?
You can book directly through our website, or find us on platforms like GetYourGuide and TripAdvisor. Once we receive your booking, we’ll confirm the details with you.
2. Can I pay online or in cash?
Yes. You can pay online by credit card or PayPal. We also accept cash on the day of the tour for most bookings.
3. Do I need to pay a deposit?
For private tours or transfers, we usually ask for a small deposit to secure your spot. We’ll let you know the exact amount when you book.
4. What’s your cancellation and refund policy?
You can cancel up to 24 hours before your tour for a full refund. For last-minute cancellations, please contact us — we try to be flexible where we can.
5. Can I make last-minute bookings?
Yes, if we have space. The sooner you reach out, the better chance we can fit you in.
Tour Information
1. What’s included in the tour price?
Each tour includes a local guide, drinking water, life jackets, snorkeling gear (if needed), and transfers from most nearby areas. Some tours also include lunch — we’ll let you know when you book.
2. What should I bring on the tour?
We recommend bringing sunscreen, a hat, swimwear, a towel, and flip-flops or water shoes. A waterproof bag for your phone is also a good idea.
3. Are your tours suitable for kids or older adults?
Yes. Most of our tours are family-friendly and suitable for all ages. If you're unsure, just ask — we’ll help you pick the right one.
4. Do I need travel insurance?
We recommend it. While we take safety seriously, travel insurance covers you for unexpected situations like illness or missed flights.
5. What happens if the weather is bad?
Safety comes first. If the weather isn't safe, we’ll cancel or reschedule your tour. You’ll get a full refund if we have to cancel.
Custom Tours & Private Groups
1. Can I customize a tour or create my own itinerary?
Yes. If you have a place in mind or want a mix of activities, let us know. We’ll help build a tour that fits your plans.
2. Do you offer private tours for couples or families?
Absolutely. All our tours can be booked privately. It’s a great option if you want more flexibility or a quieter experience.
3. Can you arrange special occasions (birthday, proposal, etc.)?
Yes, we love helping with special moments. Tell us what you have in mind, and we’ll help set it up — from beach picnics to sunset surprises.
Transport & Pickup
1. Do your tours include hotel pickup?
Yes. Most of our tours include pickup and drop-off from hotels in central areas. We’ll confirm pickup time and location when you book.
2. Which areas do you offer pickup from?
We cover popular areas like Ao Nang, Ao Nam Mao, Krabi Town, Klong Muang, and Tub Kaek. If you’re staying further out, let us know — we can usually arrange it for a small extra fee.
Safety & Guides
1. Are your guides licensed and experienced?
Yes. All our guides are fully licensed and know the local area inside out. They’re trained to keep you safe and make sure you enjoy your day.
2. What safety measures do you take on tours?
We check the weather daily, carry safety gear, and keep group sizes small. Life jackets and first aid kits are always on board.
3. Do I need to know how to swim for island tours or snorkeling?
Not necessarily. We provide life jackets and stay in calm, shallow areas when needed. Just let us know your comfort level — we’ll look after you.
About Us & Local Experience
1. Who are you and what makes your tours different?
We’re a locally-owned tour company based in Krabi. Our tours are personal, small-scale, and focused on real local experiences — not crowded tourist spots.
2. Are your tours run by locals?
Yes. Our team is made up of locals who love sharing the places they grew up in. You’ll get real stories, local tips, and a friendly guide who knows the area well.
3. Do you support the local community or environment?
We do our best. We work with local partners, avoid mass-tourism practices, and try to keep our impact low — from picking up trash to choosing eco-friendly options when we can.
Before You Go
1. What’s the best time of year to visit Krabi or Koh Lanta?
The dry season (November to April) is the most popular — calm seas and sunny skies. May to October is the rainy season, but some days are still great for tours.
2. How do I prepare for the trip (weather, clothing, etc.)?
Wear light clothes, bring sun protection, and pack a waterproof bag for your phone or camera. We’ll let you know if there’s anything else you need for your tour.
3. Can you help with travel tips or other local recommendations?
Yes, just ask. We’re happy to share tips on where to eat, what to see, and how to get around. Think of us as your local friend on the ground.
Still Have Questions?
Still wondering about something? Just send us a quick message. We’re happy to help.
